Careers

Job Description

Provide technical, educational, operational and sales support in the field to our customers and accounts.

Responsibilities

• Performs installs, evals and software updates in the field
• Supports surgical cases and trainings
• Provide troubleshooting support as requested
• Plans and leads execution of the day-to-day clinical activities with the team, communicates consistently with the account managers and regional sales directors, providing updates and feedback on current field activities
• Identifies opportunities to improve training, execution and customer experience across the team
• Provides surgeons and operating room staff with training and Clinical/Technical support in the operation of TrackX Technologies
• Trains physicians and hospital personnel, including OR staff, and radiology proper use of instruments, disposables, and software.
• Works with the team to set clinical goals and priorities
• Ensures effective communication plans are place for the clinical team
• Successfully completes TrackX Field Training – including online and field-based training
• Helps manage hospital par levels and trunk inventory once obtained
• Provides additional inventory support to meet customer needs
• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Assists with educating and training new Clinical Specialists and Sales Representatives
• Sales Support
• Has a basic understanding of the competitive landscape
• Independently identifies customer needs and opportunities and provides feedback to Account Managers(s) to support sales objectives
• Ongoing Technical Development
• Stays up to date on new products and software updates
• Completes all assigned training in a timely manner
• Performs other related duties as assigned

Basic Qualifications

• Minimum 4 years of work experience in healthcare sales or support
• Ability to meet vendor credentialing requirements
• Availability to travel 50% of the time

Nice to Have

• Medical Device sales experience in Spine
• Medical Device sales experience in Orthopedics
• Sales or support in medical Capital Equipment/Robotics
• Thorough working knowledge of medical terminology and the medical device industry
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Expertise with Microsoft tools, Google Suite, and HubSpot (CRM)
• Excellent customer service skills
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

 

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Job Description

We are searching for a highly qualified marketing coordinator. From day one, this individual will contribute to existing marketing programs, while assisting with the development of new initiatives aligned with company and client goals. The ideal candidate will have prior experience with a wide range of marketing functions, including communications, advertising, branding, digital marketing, and social media. The marketing coordinator must be an organized multitasker able to handle many diverse projects at once and meet tight deadlines.

• Assist in the development and implementation of the company's brand strategy
• Ensure all marketing efforts serve to achieve immediate and long-term business goals, identifying and executing improvements for processes, content, and lead generation
• Prepare marketing activity reports and metrics for measuring program success
• Provide market research, forecasts, competitive analyses, campaign results, and consumer trends
• Further knowledge and education regularly through workshops, research, and seminars, and share best practices, and local marketing ideas and tactics with the team

Responsibilities

• Conduct research to analyze market trends, customer behavior, and competitive landscape, and prepare reports by collecting, analyzing, and summarizing data
• Support the Marketing Director in evaluating and establishing the marketing plan and strategy by assembling and analyzing sales forecasts, setting objectives, planning and organizing promotional presentations, and updating calendars
• Communicate campaign objectives, timelines, and deliverables to sales team, and provide instructions for use or promotion
• Plan and manage meetings, events, conferences, and trade shows by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules and assignments, and coordinating mailing lists
• Maintain a directory and inventory of sales support materials, ensuring all resources are current and accurate, and coordinate the creation of new materials as needed
• Continually seek and research new sources of prospective customer data, and provide recommendations to sales and marketing leadership
• Create, maintain, and strengthen the organization's overall brand through all media avenues.
• Manage print contractors and other promotional vendors.
• Maintain strict confidentiality of sensitive information.
• Simplify complex data into a user-friendly format such as graphs, charts and other visual aids for clients and management.

Skills and Qualifications

• Bachelor's degree in marketing, advertising, or communications
• Past work experience as a marketing coordinator or similar role
• Knowledge of traditional and digital marketing, content marketing, and social media marketing
• Experience with research using data analytics software
• Excellent writing, communication, and presentation skills
• Proficiency in full Microsoft Office suite, especially with Excel and PowerPoint
• Ability and eagerness to travel to meetings, events, conferences, and tradeshows

Preferred Qualifications

• Familiarity with content management systems (CMS) and customer relationship management (CRM) tools
• Working knowledge of HTML and design and email software
• Experience working with budgets and forecasting

 

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Main Objectives

Provide clinical, technical, educational, operational and sales support in the field to TrackX customers and accounts.

Duties and Responsibilities

• Performs installs, implementations, evals and software updates in the field
• Supports surgical cases and trainings
• Provide troubleshooting and customer hotline support
• Plans and leads execution of the day-to-day clinical activities with the team, communicates consistently with the account managers and regional sales directors, providing updates and feedback on current field activities
• Identifies opportunities to improve training, execution and customer experience across the team
• Provides clinical and technical education and support to physicians and hospital personnel, including OR staff and radiology
• Trains physicians and hospital personnel, including OR staff, and radiology on the proper use of instruments, disposables, and software.
• Works with the team to set clinical goals and priorities
• Ensures effective communication plans are place for the clinical team
• Successfully completes TrackX Field Training – including online and field-based training
• Assists the regional account manager in setting hospital par levels once obtained
• Provides additional inventory support to meet customer needs during the implementation period
• Assists with educating and training new Clinical Implementation Specialists and Sales Representatives
• Has a basic understanding of the competitive landscape
• Independently identifies customer needs and opportunities and provides feedback to Regional Account Manager(s) to support sales objectives
• Participates in ongoing Technical Development of the TrackX platform
• Stays up to date on new products and software updates
• Completes all assigned training in a timely manner
• Performs other related duties as assigned

Basic Qualifications

• Minimum 4 years of work experience in healthcare sales or support
• Ability to meet vendor credentialing requirements
• Availability to travel 75% of the time

Nice to Have

• Navigation or Robotics experience
• Medical Device sales experience in Spine
• Medical Device sales experience in Orthopedics
• Sales or support in medical Capital Equipment/Robotics
• Thorough working knowledge of medical terminology, anatomy and the medical device industry
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
• Proven ability to work cross functionally with the organization to help drive company goals and objectives
• Expertise with Microsoft Office tools and Google Suite
• Excellent customer service skills
• Excellent interpersonal, written/verbal communication skills
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

Job Type: Full Time

Pay Description: Salary + Yearly Bonus

 

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Main Objectives

We are seeking an experienced and highly motivated Product Manager to join our team in the development and management of enabling technology for spinal fixation. The ideal candidate will play a key role in driving the lifecycle of products from concept to commercialization, focusing on solutions that improve patient outcomes and meet market needs. This role requires a deep understanding of both the clinical and business aspects of spinal surgery, along with strong leadership and cross-functional collaboration skills.

Duties and Responsibilities

Product Lifecycle Management

1. Lead the product development process from concept through post-market support.
2. Define and prioritize product requirements based on market research, customer feedback, clinical needs, and competitive analysis.
3. Collaborate with engineering, design, regulatory, and manufacturing teams to ensure successful product development and launch.
4. Conduct risk assessments, create product specifications, and develop timelines for product milestones.

Market Research & Strategy:

1. Conduct thorough market research and competitive analysis to identify market opportunities and gaps in the spinal fixation space.
2. Develop and execute product strategies and roadmaps based on customer needs, market trends, and the evolving landscape of spinal surgery.
3. Interface with clinicians, surgeons, and other stakeholders to gather insights and translate them into product improvements and new innovations.

Clinical & Regulatory Knowledge

1. Maintain an in-depth understanding of clinical procedures, surgical techniques, and evolving trends in spinal fixation surgery.
2. Collaborate with regulatory teams to ensure product compliance with FDA, CE, and other regulatory bodies, ensuring timely approvals.
3. Support clinical trials and post-market surveillance activities, working with clinical affairs and quality teams to address any safety or performance concerns.

Cross-functional Collaboration

1. Work closely with sales, marketing, and training teams to develop effective product positioning, messaging, and go-to-market strategies.
2. Train and support sales teams and clinical specialists on product features, benefits, and proper use in the operating room.
3. Provide ongoing product support and education to internal teams and external customers, ensuring strong product adoption and satisfaction.

Product Launch & Lifecycle Management

1. Oversee the successful launch of new products, including coordinating with internal and external teams, preparing launch materials, and tracking performance.
2. Monitor product performance post-launch and implement improvements based on market feedback, clinical results, and competitive pressures.
3. Lead product updates, enhancements, or extensions based on customer needs and technological advancements.

Financial Management

1. Develop product pricing strategies and perform financial analysis to ensure the product meets company goals for revenue and profitability.
2. Monitor and report on product performance metrics, including sales, market share, and product margin.

Qualifications Education & Experience

1. Bachelor’s degree in Engineering, Life Sciences, Business, or a related field (MBA or advanced degree preferred).
2. Minimum of 3-5 years of experience in product management, with a focus on medical devices, specifically spinal implants, enabling technology, or related orthopedic products.
3. Deep understanding of the spinal fixation market, including key technologies, competitors, and clinical applications.
4. Experience with regulatory processes (FDA, CE) and clinical trials is highly preferred.

Skills & Abilities

1. Strong analytical and strategic thinking skills, with the ability to develop data-driven insights and decisions.
2. Excellent project management and organizational skills, with the ability to lead multiple initiatives concurrently.
3. Strong interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams and external stakeholders.
4. Ability to understand and translate complex technical and clinical information into actionable product strategies.
5. Proven ability to influence decision-making and drive initiatives across various functions within a company.

Additional Requirements

1. Willingness to travel for field visits, customer interactions, and professional conferences.
2. Ability to work in a fast-paced, dynamic environment and manage competing priorities effectively.
3. A passion for improving patient outcomes and advancing medical technologies.

Why Join Us?

1. Be part of a collaborative and innovative team focused on delivering cutting-edge solutions for spinal surgery.
2. Opportunity to make a significant impact on the lives of patients through innovative enabling technologies.
3. Competitive salary and benefits package.
4. Career development and growth opportunities within a leading medical device company. If you are a results-driven individual with a passion for healthcare innovation and product development, we invite you to apply for this exciting opportunity.

 

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